Front Desk Officer

• Customer Service (Mandatory skill) is essential for greeting guests and handling their inquiries with professionalism and friendliness.
• Time Management (Mandatory skill) to effectively manage front desk tasks and responsibilities in a timely manner.
• Problem Solving (Mandatory skill) in addressing visitor issues and ensuring customer satisfaction.
• Reception Management to oversee the general operations and environment of the front desk area.
• Phone Etiquette for courteous and professional phone communication with clients and visitors.
• Appointment Scheduling to efficiently manage client visits and meetings with appropriate personnel.
• Communication Skills to convey information clearly and effectively between clients, staff, and executives.
• Conflict Resolution for addressing and mediating conflicts, ensuring smooth operations at the front desk.

• Manage the front desk operations including greeting and directing visitors and handling incoming calls.
• Provide initial customer support by addressing inquiries, guiding guests, and offering company information.
• Schedule and coordinate appointments to ensure accurate and timely meeting arrangements.
• Maintain orderly reception area; which includes stock management and cleanliness upkeep.
• Manage and resolve front desk conflicts, escalating issues when necessary to maintain service quality.
• Keep a log of visitor information and maintain daily activity reports for internal record-keeping.
• Assist with document management for clients and staff, ensuring proper filing and retrieval systems.
• Support administrative tasks and collaborate with other departments as necessary to improve front desk operations.

Expertia AI Technologies