Welfare Officer (Contractual)

Mumbai, Maharashtra
Permanent
Full-time

5 hours ago

The Atlas Corp. and Seaspan teams are goal-driven and share a high-performance culture, focusing on building services offerings to become a leading asset manager. Seaspan provides many of the world's major shipping lines with alternatives to vessel ownership by offering long-term leases on large, modern containerships and pure car, truck carriers (PCTCs) combined with industry leading ship management serves. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU vessels. As a wholly owned subsidiary of Atlas Corp, Seaspan delivers on the company's core strategy as a leading asset management and core infrastructure company.Position Description:The Welfare Officer is responsible for safeguarding and enhancing the welfare, engagement, and well-being of seafarers across the fleet. The role serves as a dedicated point of contact for welfare-related matters, supports compliance with crew welfare standards, and drives structured engagement and feedback mechanisms. This position contributes directly to improved crew morale, retention, and operational continuity while working in close coordination with Fleet Personnel and OperationsJob Responsibilities:

Act as the primary point of contact for seafarers regarding welfare-related concerns, grievances, and support requests.
Coordinate and manage crew welfare initiatives, engagement programs, and recognition activities across vessels and regions.
Conduct structured welfare debriefings during crew sign-off and consolidate feedback for management review.
Track, analyze, and report welfare trends, recurring concerns, and attrition drivers, and recommend improvement actions.
Manage long-service recognition, anniversary acknowledgements, and welfare-related communications.
Support compliance with applicable crew welfare standards, guidelines, and audit requirements in coordination with Fleet Personnel.
Support welfare-related communications, including content creation and coordination for social media platforms (LinkedIn, internal portals, campaigns) to promote crew
Liaise with internal stakeholders (Fleet Personnel, Operations, Medical, Insurance) to resolve seafarer welfare issues efficiently.
Prepare dashboards, summaries, and periodic reports related to welfare metrics and engagement outcomes.
Maintain accurate records, documentation, and confidentiality of all welfare-related cases and communications.
Support welfare-related projects, forums, roadshows, and engagement sessions as required.
Perform other duties related to crew welfare and engagement as assigned by management.

Requirements:

Minimum three years of experience in a shipping, crewing, or maritime-related organization, preferably in personnel, welfare, or crewing operations.
Educational background or exposure to Psychology, Behavioral Science, Human Resources, or related fields will be an added advantage.
Experience or exposure to social media management, digital communication campaigns, or employee engagement platforms is preferred.
Strong understanding of seafarer welfare, engagement, and retention challenges within maritime operations.
Excellent interpersonal, verbal, and written communication skills.
Ability to handle sensitive and confidential matters with discretion and professionalism.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Customer service or people-facing experience (e.g., crew support, employee services, client servicing, hospitality, or call-center environments) is preferred.

Additional Desired Qualifications:

Exposure to Quality Management Systems, ISO, or maritime compliance frameworks.
Experience in employee engagement, counseling, or welfare program implementation.
Familiarity with crew management systems and basic data analysis/reporting.

Job Demands and/or Physical Requirements:

Availability via mobile device outside normal office hours to support crew across time zones.
Periodic overtime may be required to meet operational or welfare-related deadlines.

A WEEK AT SEA WITH SEASPANThis video was taken on board our 4250 TEU vessel, Seaspan Santos, during a six-day passage in September 2013.JOIN THE BEST AT SEAWhen you join the Seaspan family, you become a part of a company with one of the newest and most advanced fleets in the industry. Our modern vessels are maintained to the highest standards and offer excellent living conditions for our seafarers.

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