Customer Support Role (1-2 yrs) Noida/Greater Noida/Delhi/Delhi NCR (After-Sales/Customer Service)
MyOperator
DelhiNoida, Uttar Pradesh
Permanent
Full-time
2 days ago
About MyOperator:- MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!- We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!- A background in technology or familiarity with tech products is a plus. You'll play a key role in assisting customers via calls, emails, and chats-providing timely, clear, and helpful support.What You'll Do:- Build in-depth knowledge of our products and services to assist customers effectively.- Deliver prompt, professional, and accurate support across chats, emails, and calls.- Aim for high First Contact Resolution (FCR) in all interactions.- Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.- Manage support tickets with clear and well-written responses.- Meet daily and weekly performance targets, both individually and as a team.- Share insights and feedback with the team to improve customer experience and internal processes.Requirements:- 1-2 years of experience in customer support, preferably in software, IT, or internet-based services.- Strong written and verbal communication skills.- Ability to manage time effectively and handle multiple tasks.- Comfortable working with basic software tools and platforms (tech-savvy preferred).- A willingness to learn, adapt, and grow in a dynamic environment.Benefits:- Supportive and collaborative team culture- Opportunities to grow and develop professionally- Work with a purpose-driven brand that values customer satisfactionYou may also check our company profile at http://myoperator.com/. Let me know if you have any questions.You can also check the below pages for your reference-MyOperator LinkedIn page- cial/MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cialHeyo LinkedIn Page: (ref:updazz.com)