RPMG: National Portfolio Manager - Tractor
- Mumbai, Maharashtra
- Permanent
- Full-time
The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bankAbout the Role
The National Manager handles PAN INDIA collection across buckets along with various collection channels. National manager ensures resolution across buckets and manages the portfolio as per the existing process. Liaise with product team to provide regular inputs and highlights the risk. To oversee the Tractor Loans collections by monitoring and guiding the collections team/outsource vendors.Key Responsibilities
- Prepare & execute collections plan, set targets and develop case specific strategies to recover overdue.
- Achieve the required resolution target as per the business requirement.
- Ensure minimum forward flow to the next bucket.
- Inventory management basis quarterly targets/ risk benchmarks @ 30DPD+, 90DPD+ & 180DPD+
- Net NPA Performance against the targets for the month.
- Recovery Target for the month – RURAL
- Gross Slippages & Inventory management basis resolution targets.
- NPA Recovery / Upgrade for the month
- Timely initiation of Legal activities. Ensuring execution of legal/collection tools.
- Cost provision as per budget & Other strategic initiatives.
- High Ticket / Weak Account cases tracking on regular basis.
- Look out for early warning signals and timely action for resolution.
- Manage a team of Collections Managers & Collections Executives attached to various locations across the Pan-India
- Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
- Ensure timely allocation of cases to Collections Managers and Executives based on Geography and Vintage.
- Ensure the collection efficiency through daily reports and regular reviews with the team.
- Strategize, forecast, drive, and execute plans including the hiring plans.
- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region.
- Ensure internal and external guidelines are adhered to in the field.
- Motivate team through coaching, development, and training interventions.
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases.
Optimal qualification for success on the job is:
- Education (Graduation / Post Graduation from a reputed University / College)
- Experience (15 yrs, Collections, Risk or FCU)
For successful execution of the job, a candidate should possess the following:
- Ability to deliver in critical situation.
- Team Management,
- Basic Knowledge of Legalities of Collections
- Good Networking with Local Authorities
- Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.