Service Sales Specialist

Bangalore, Karnataka
Permanent
Full-time

2 months ago

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to: Marketing Manager - SolutionsYour role and responsibilities:In this role, you will have the opportunity to manage service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) engagement and selling the entire Service product portfolio. You will also showcase your skills by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.This role is contributing to the Process Automation in Analytical ProductsYou will be mainly accountable for:Connecting with IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).Qualifications for the role:You are highly skilled in customer relationship management, negotiation, and SAP-based collection tracking, and enjoy working within the services and after-sales support sector of the industrial automation market.You have 5+ years of experience in collection management, service sales, or customer account handling, demonstrating an ability to improve collection efficiency and maintain positive client relationships.You are highly adept in SAP, MS Excel (including pivot tables and VLOOKUP), and CRM platforms used for monitoring receivables, tracking due payments, and managing service contract billing cycles.You are interested in problem-solving and stakeholder management, and you are innovative around conflict resolution and customer engagement strategies.You have effectively managed key projects in Finance, Business Administration, or a related field, with a Bachelor's degree as a minimum requirement.You are at ease communicating in English, both written and verbal, to engage with internal teams and clients across regions.More about us :ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunWhatRunsTheWorldFraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
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