Job TitleE-Retail Branch Operations ManagerFunctionE-RetailReporting toE-Retail Regional Operations Manager1. PurposeResponsible for alignment and implementation of operational strategy at branch to channelize E-Retail operations2. Key ResponsibilitiesResponsibilities· Drive adherence to Standard Operating Procedures and Execution Excellence in the Branch for E Retail (e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)· Drive safety and security of all E Tail shipments in the Branch· Drive timely, accurate and profitable delivery of shipments to customers· Track and monitor locations in the branch and ensure they meet their MOO targets· Follow up with locations to ensure adherence to initiatives taken from national level· Provide guidance and support to employees to help them discharge their duties effectively· Ensure that the branch is adequately staffed as per the manpower requirements at branch· Ensure Training and development of subordinates to develop the team’s capabilities and high performance culture3. Key Result Areas and Key Performance IndicatorsSr. NoKey Result AreasKey Performance Indicators1Drive service quality and excellence in the branchü Overall service quality for E Retail products in terms of Net Service Levels (NSL)ü Strike rate %ü RTO % reduction in Branchü Reduction in remittance exception cases in region2Tracking the Shipments and ensuring real-time query responsesü MOO Scorecard for branch3Ensure safety and security of the shipmentsü % reduction in damageü % of accurate and profitable delivery of shipment4Drive employee morale and engagementü Employee Attrition (%)
