PROJECT LEAD L1

• Manage the product implementation of existing clients adding new business or modifying current business
• Responsible for client outreach to “kick off” the product implementation/migration process
• Present project plan to client on product modules to be implemented per signed contract
• Set client expectations and define scope of product migration activities
• Responsible to educate client on best practices and guide them through the product migration phase
• Manage all communication with the client including conducting meetings and conference calls
• Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager
• Facilitates training needs, schedules client training and reports on training completed
• Ability to manage multiple projects concurrently with aggressive timeframes
• Complete projects within set timelines while mitigating risks that could cause the project to delay.
• Manage detailed work plans, schedules and client status reports.
• Responsible for tracking and managing client product migration deliverables
• Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration
• Ensure successful hand-off to client services group for on-going support post product migration
• Collaborate with internal departments to resolve client questions and issues during product migration
• Responsible for keeping the project on track and in scope, anticipating and assessing project issues
• Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal

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