Service Delivery Leader

Computershare

  • Hyderabad, Telangana
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Client ManagementJob Description:Location: Hyderabad/Bangalore, IndiaThis is a hybrid position primarily based in Bangalore/Hyderabad, India. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. .We give you a world of potential.Support is awesome in the way trust makes it work! When you join this dynamic team as a Service Delivery Leader, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!A role you will love.The Service Delivery Leader (SDL) will be responsible for ensuring ongoing service delivery for a specified group of CCT functions, meeting service level expectations for stakeholders, and liaising with the appropriate US/Global points of contacts. strategizes and creates operational policies, procedures, practices, and efficiencies. Works as an enabler by anticipating and providing solutions to complex business and operational problems. Achieves business objectives and overall stakeholder satisfaction through the development and implementation of business processes.The incumbent will be responsible for Structured Products Loan Operations (CDO/CLOs). The teams will largely be responsible for end-to-end functions, ranging from reconciliations, break management, payments and compliance reporting. The applicant should carry hands on experience in this line of operations and should be proficient with an understanding of the operating model.Will be a part of India Leadership team, thereby representing overall interests of the company.Some of your key responsibilities will include:
  • Lead multi-city, large teams spread across multiple operational groups.
  • Accountable for overall Service Level Agreement / Key Performance Indicators deliverables.
  • Engages and communicates with senior stakeholders, locally & globally.
  • Drive adherence to all Computershare domestic and global policies and procedures
  • Create and maintain effective operational control standards.
  • Ownership for projects and initiatives within responsible areas, improve standards of service delivery, business unit efficiency, reduce risk, and/or reduce costs.
  • Envision future state operating model & work with domestic & global teams towards execution.
  • Functional area KPIs and KRIs achieved in line with business strategy, risk appetite and risk metrics.
  • Compliance with all applicable regulations within regional governing operational activities
  • Employee development and growth opportunities
  • High touch points across key operations and shared services teams Ensures all IT governance and business processes are adhered to.
What will you bring to the role?
  • Graduate (bachelor's degree) or equivalent; 15+ years related progressive experience in multinational financial services industry.
  • Minimum 2+ years of experience as a Senior Operations Manager or above.
  • Handled large teams (circa 200) representing multiple operational areas.
  • Past experience in Structured Products Loan Operations (CDO/CLOs).
  • Has a good understanding of how direct and indirect teams (operations/shared services, local & global) work together to successfully achieve operational and wider business line goals and objectives.
  • Should have previous cross-functional (multi-city teams preferred) management experience in financial services industry.
Rewards designed for you.Health and wellbeing. Our health and wellbeing rewards are designed to support you and your family.Paid time away from work. Our employees enjoy a competitive paid time off package.Save for your future. We will support you along your retirement savings journey.Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.#LI-DNPAbout Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions. Our portfolio includes innovative offerings in corporate trust and escrow (managing assets and debt), class actions and mass tort (facilitating the administration of large legal cases) and bankruptcy administration (assisting with the wind up or restructure of businesses experiencing difficulties).We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions.

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