Assistant Manager - Cx & Ops (Gifting)

Bangalore, Karnataka
Permanent
Full-time

22 days ago

Assistant Manager - Cx & Ops (Gifting Category)Bangalore (On-Site)CREW is a premium personal assistant service designed to save customers time, money, and effort.Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences:

For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.

Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle.By streamlining customers' daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it's work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time.About the Role:We are looking for a creative and detail-oriented Assistant Manager - Cx & Op (Gifting Category) to lead the Gifting Desk within Swiggy's CREW team. This role involves managing a team of Crew Captains responsible for curating and delivering premium gifting experiences - from sourcing exclusive products to designing personalized gifting solutions.The ideal candidate should have experience in premium gifting, vendor sourcing, and team management, combined with exceptional taste and an eye for aesthetics.Key Responsibilities:

Lead a team of Crew Captains specializing in premium gifting services.
Curate unique, high-quality gifts and experiences tailored to customer preferences.
Build and maintain relationships with luxury gifting vendors and partners (local and global).
Oversee the end-to-end gifting process - from sourcing to final delivery.
Ensure that all gifting solutions reflect creativity, personalization, and premium quality.
Track desk performance, ensuring adherence to KPIs like customer satisfaction, turnaround time, and task completion.
Handle escalations, guide the team on creative solutions, and ensure flawless execution.
Collaborate with internal stakeholders to streamline workflows and introduce innovative gifting ideas.

Required Skills & Qualifications:

Must be based in Bangalore and open to rotational shifts (5-day work week including weekends).
3-6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services.
Proven vendor management experience in sourcing and curating high-end gift products.
Prior experience managing a team in a service-oriented or operations setup.
Exceptional taste, creativity, and an eye for detail in gift curation.
Strong planning, communication, and leadership skills.
Ability to perform under pressure and deliver outstanding user experiences.
Passionate about crafting thoughtful and impactful gifting solutions.

Swiggy

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