Microsoft 365 & Exchange Architect
- Bangalore, Karnataka
- Permanent
- Full-time
- Provide L3 support for Microsoft 365 services including Exchange Online/On-Prem, SharePoint Online, Teams, and Office 365 applications.
- Lead the administration, configuration, and optimization of M365 services.
- Manage hybrid Exchange environments, including mail flow, connectors, and coexistence.
- Oversee SharePoint Online site collections, permissions, workflows, and integrations.
- Support Teams governance, policies, voice integration, and collaboration features.
- Troubleshoot complex issues escalated from L1/L2 teams and coordinate with Microsoft support when needed.
- Implement and maintain security and compliance policies, including DLP, retention, and auditing.
- Monitor service health, usage reports, and proactively address performance or capacity issues.
- Participate in migration projects, upgrades, and new feature rollouts.
- Document technical procedures, configurations, and best practices.
- 10+ years of experience in enterprise IT with a focus on Microsoft 365 ecosystem.
- Deep expertise in Exchange Online and On-Prem, including hybrid configurations.
- Strong knowledge of SharePoint Online administration and customization.
- Proficiency in Microsoft Teams administration, including policies, voice, and app integrations.
- Experience with PowerShell scripting for automation and troubleshooting.
- Familiarity with Microsoft Purview, Compliance Center, and Security Center.
- Excellent problem-solving, communication, and documentation skills.
- Microsoft certifications such as MS-700, MS-203, or MS-102 are highly desirable.