Senior Associate Corporate Services Customer Support

Hyderabad, Telangana
Permanent
Full-time

1 month ago

Career Category FinanceJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Position SummaryThe Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen’s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration.Key ResponsibilitiesTravel Customer Support & Issue Resolution

Provide second-level support for travel concerns unresolved through AI-assisted self-service tools.
Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT).
Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms.
Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction.

ServiceNow & Knowledge Management

Handle incoming inquiries via ServiceNow related to travel processes.
Maintain a log of common support issues and escalate unresolved cases to relevant teams.
Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips.
Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis
Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health
Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility

QualificationsBasic Qualifications

Bachelor’s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role.

Preferred Experience

Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities.
Experience with Amex, Citi, or Bank of America corporate card platforms.

Key SkillsTechnical & Functional Skills

Expertise in SAP Concur (Travel and Expense modules).
Experience with ServiceNow case management platform.
Working knowledge of corporate travel systems, online booking tools, and card program platforms.
Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors.
Ability to analyze travel and expense data and provide actionable insights.

Customer Service & Soft Skills

Exceptional customer service orientation, especially for high-level stakeholders.
Clear, concise communication skills with executive presence.
Ability to multitask, prioritize, and meet tight deadlines.
Empathetic approach with strong problem-solving and follow-up skills.

What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply now for a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..

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