Customer Service Associate

Abode Relocation

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 2 days ago
Abode Relocation is a leading end-to-end relocation and mobility solutions provider in India, catering to both corporates and individuals. With expertise in domestic & international moving, office relocations, real estate assistance, technology moves, and vehicle transportation, we make every transition seamless and stress-free.Our focus on customer care, teamwork, and technological innovation has made us one of the most trusted relocation partners in the country. We take pride in delivering customized, transparent, and reliable services with zero hidden costs.At Abode Relocation, we believe in building long-term relationships with our clients and employees alike. Join us to be part of a fast-growing, customer-focused organization that values innovation, professionalism, and excellence.The Role
  • Serve as the primary contact for customers via phone, email, and in-person communication.
  • Provide accurate information on relocation services including packing & moving, real estate assistance, immigration support, logistics, and fleet services.
  • Handle inquiries, complaints, and requests promptly and professionally.
  • Coordinate with internal teams (operations, logistics, real estate, etc.) to ensure timely execution of services.
  • Track customer relocations and provide proactive updates throughout the moving process.
  • Maintain accurate records of customer interactions and transactions in CRM systems.
  • Assist customers with documentation, insurance, and other required formalities.
  • Escalate complex issues to management when necessary and follow up to ensure resolution.
  • Gather client feedback to improve service quality and customer experience.
  • Uphold company values of reliability, transparency, and customer satisfaction at all times.
Ideal Profile
  • You have at least 1 year experience within a Customer Service role, ideally within the Transport & Logistics industry.
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You are a strong team player who can manage multiple stakeholders
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Transport & Logistics
  • Attractive Salary & Benefits

Abode Relocation