IT Manager - – Infrastructure, Endpoint & Security Operations
TheMathCompany View all jobs
- Bangalore, Karnataka
- Permanent
- Full-time
IT Operations & Infrastructure Management
- Own end-to-end enterprise IT infrastructure across cloud and on-premises environments, ensuring availability, scalability, and security for a global user base.
- Lead multi-cloud operations (Azure, AWS, GCP) with strong governance, performance optimization, and cost control (FinOps).
- Architect, deploy, and manage Windows and Linux platforms, including IIS/Apache web servers, file servers, FTP/SFTP, DHCP, LDAP, syslog, storage, and backup systems.
- Own virtualization platforms (VMware / Hyper-V) and ensure high availability, capacity planning, and recovery readiness.
- Design and operate ExpressRoute and secure network connectivity, ensuring resilient on premises to cloud integration.
- Drive proactive monitoring and operational stability using platforms such as Nagios/Zabbix/NMS to prevent outages before business impact.
- Act as the highest technical escalation point, leading complex incident resolution with expert troubleshooting and root-cause analysis.
- Serve as Microsoft Global Administrator, governing Azure AD / Entra ID, Entra Domain Services, and Microsoft 365 environments.
- Own identity and access management, including SSO, SAML/OIDC, AAA, Conditional Access, privileged access, and break-glass strategies.
- Lead user onboarding and offboarding with secure access provisioning across identity, endpoint, and collaboration platforms.
- Own endpoint lifecycle management, driving Zero-Touch Deployment using Intune Autopilot and enforcing configuration standards.
- Govern endpoint and server patching, compliance, encryption, and security posture using Intune (MDM/MAM) and Microsoft Defender (NGAV, EDR, XDR).
- Manage enterprise tools such as collaboration platforms, productivity suites, and internal systems to optimize IT service delivery and user experience.
- Own end-to-end IT Service Management (ITIL) processes including incident, problem, change, and service request management.
- Oversee and optimize Helpdesk operations, ensuring SLA compliance, effective escalations, knowledge management, and high user satisfaction.
- Own the organization's overall IT security posture, covering endpoints, infrastructure, cloud, network, email, and data.
- Lead Threat Management and Security Operations, including vulnerability management, proactive threat detection, and incident response.
- Operate and govern SIEM (Azure Sentinel), threat hunting, and advanced security investigations (KQL experience preferred), as well as SOAR platforms.
- Manage email security including Exchange and transport rules, phishing investigations, and enforcement of DMARC, DKIM, and SPF.
- Partner with InfoSec teams to ensure adherence to security policies and frameworks (ISO, SOC2, HIPAA, GDPR, etc.).
- Drive implementation of security best practices across systems and endpoints, and manage audits and risk assessments.
- Own enterprise networking and security, including switching/routing, Aruba Central, ClearPass NAC, Fortinet firewalls, ZTNA, VPN, WAN/LAN, ZPA, and load balancing.
- Manage relationships with IT vendors, service providers, and OEMs; negotiate contracts and ensure SLA adherence.
- Collaborate with internal stakeholders across Engineering, Security, Finance, and Business to align IT with organizational priorities.
- Lead, mentor, and grow a high-performing IT Operations and Security team with a strong ownership-driven culture, acting as a trusted advisor enabling continuous improvement.
- Define the IT roadmap aligned with organizational growth.
- Drive continuous improvement and cost optimization initiatives.
- 14-18 years of experience in IT Operations, Infrastructure, or Enterprise IT.
- Proven experience managing large-scale IT environments in fast-growing organizations.
- Strong understanding of cloud platforms (AWS/Azure/GCP), networks, and enterprise systems.
- Experience in ITSM frameworks (ITIL) and service delivery models.
- Demonstrated experience in managing security and compliance standards.
- Experience in a high-growth tech, analytics, or consulting organization
- Exposure to automation, DevOps practices, or modern IT environments
- Certifications such as ITIL, CISSP, PMP, or cloud certifications (Azure, AWS, GCP).
- Strong ownership mindset with a focus on outcomes.
- Ability to operate both strategically and hands-on.
- Excellent stakeholder management and communication skills.
- Passion for building scalable systems and high-performing teams.