Patient Relationship Executive - Feedback Cell
- Mumbai, Maharashtra
- Permanent
- Full-time
- Strong communication skills to effectively interact with patients and staff, ensuring clarity and understanding in all interactions (Mandatory skill).
- Proficient in conflict resolution to address and manage disputes or concerns raised by patients, turning negative experiences into positive outcomes (Mandatory skill).
- Expertise in feedback management to systematically collect, analyze, and act upon patient feedback for continuous service improvement (Mandatory skill).
- Demonstrated experience in customer service, focusing on patient needs and providing exceptional support and care.
- Compassionate and empathetic approach, essential for providing patient care and managing patient relations effectively.
- Ability to work collaboratively with diverse teams to ensure integrated service delivery and patient satisfaction.
- Excellent organizational skills to manage multiple feedback channels and maintain accurate records.
- Adaptable and solution-oriented mindset, essential for responding to patient queries and operational challenges.
- Manage patient feedback channels, ensuring timely collection, documentation, and response to patient queries and concerns.
- Work closely with medical and administrative staff to resolve patient issues and provide a seamless care experience.
- Analyze feedback trends to identify areas of improvement and report findings to management for strategic planning.
- Conduct follow-ups with patients to ensure satisfaction with the services provided and address any lingering issues.
- Facilitate communication between patients and relevant hospital departments to ensure patient needs and expectations are met.
- Maintain high levels of patient confidentiality and adhere to hospital policies regarding data protection and privacy.
- Provide training and support to staff on effective patient communication and feedback management techniques.
- Proactively suggest and implement process improvements based on patient feedback and operational insights.
Expertia AI Technologies