Deputy Manager – CBC Back Office

• Ensure the compliant execution of back-office customs clearance activities.
• Perform error-free documentation, accurate data entry, and CW1 uploads.
• Manage a high volume of files without compromising on quality.
• Understand task requirements and seek guidance as needed from the immediate supervisor.
• Ensure proper handling and storage of documents in readable form, meeting specified requirements.
• Update task status for the reporting manager promptly.
• Ensure timely handover of files to the billing team with comprehensive billing instructions.
• Submit documents, expense reports, and other necessary inputs promptly for the seamless flow of tasks.
• Maintain accurate accounts of advances taken and submit timely and correct vouchers.
• Report exceptions immediately, such as queries, damages, or other issues during task execution.
• Proactively track shipment status, following up with EDI, internal customers, and external stakeholders.
• File BOE and shipping bill in advance to avoid penalties.
• Keep customers informed of shipment milestones through proactive communication via email, phone calls, and DSR updates.
• Review customs clearance processes regularly, stay updated on regulations, and recommend improvements for team efficiency.
• Optimize the use of CW1 application features to enhance efficiency and quality in back-office activities.
• Adhere to the code of conduct outlined in the CBLR, 2018.
• Refrain from participating in any unions or independent associations actively or passively.
• Avoid engaging in activities that may tarnish the image or reputation of DHL or expose the organization to authorities' notices/actions.
• Sign customs documents only if authorized by the company in the prescribed form.
• Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.

• Handle customer escalations by liaising effectively with customers.
• Interface with customs department officials, maintaining positive relationships.
• Ensure accurate coordination between relevant internal sections of the department and other departments.
• Foster cordial relations within the team and with external agencies/authorities.

• Product Knowledge: Comprehensive understanding of CDZ services related to customs brokerage and compliance.
• Operational Efficiency: Utilizing CW1 and other applications for operational and optimization purpose.
• Customs Clearance Expertise: In-depth knowledge and proficiency in customs procedures and regulations.
• Customer Service: Providing exceptional service to customers by addressing their CDZ related queries.
• Documentation and File Management: Efficient handling of documentation, data entry, and high volume of files while maintaining quality standards.

• Resilience and Adaptability: Handling diverse tasks and challenges effectively.
• Stakeholder Relations: Maintaining positive relationships with officials and stakeholders.
• Collaboration: Collaborate with cross-functional teams for seamless operations.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.

DHL