CRE/CRM for A leading Luxury Real Estate Developer
Resource Advisory Junction
- Mumbai, Maharashtra
- Permanent
- Full-time
- Handle and resolve customer complaints related to real estate projects.
- Maintain accurate records of grievances and follow-up actions.
- Coordinate with internal departments (sales, legal, CRM, projects, etc.) for timely resolution.
- Ensure all customer concerns are addressed as per company policy and RERA guidelines.
- Provide regular updates to customers on the status of their issues.
- Analyze recurring issues and recommend process improvements.
- Support in possession and handover processes, ensuring customer satisfaction.