Deputy Manager - Opportunity to Cash

Bangalore, Karnataka
Permanent
Full-time

11 hours ago

Hello visionary!We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.You'll make a difference by:

Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
This activity will be for Australia New Zealand Region, since it is 24/7 support employees' weekly offs and shifts will be on rotational basis. Saturday and Sunday could be a normal working day, and weekly offs could be any other day of the week.
Performing the assigned tasks in a timely manner with highest standards of quality.
Rigorous follow up and closure of pending queries/open topics with ownership.
Complete reporting of activities handled on a daily/weekly/monthly basis (as per requirements).
Adherence to robust tracking mechanism on processed transactions daily.
Flexible working in shifts and during month ends.
Training new associates, monitoring and tracking their performance, assisting in areas of improvement in the process.

Your success is grounded in:

Around 2 years of experience in Service Desk.
Knowledge of ERP software.
Ability to work in a team.
Good communication preferably with AU accent and customer service skills.
Open-mindedness and constructive attitude to performed tasks.
Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Join us and be yourself!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Siemens

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