Infra- Consultant

Infosys

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Responsibilities :Responsibilities:

Support Desktop & Laptop OS
Windows, Mac installation, configuration & troubleshooting
Microsoft patches, AV and desktop application support
Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices
Install & troubleshoot standard software
Email & Application Support
Basic LAN
IP address allocation, conflicts, able to differentiate the required network from others
Wireless LAN troubleshooting
Perform Install, Move, Add or Change (IMAC) at the workstation level
AD domain
Resolve Printer installation and sharing related issues (Network / Local Printer)
Scanner relates issues/troubleshooting
In case of hardware problems, escalate to hardware vendors
Remote Support-Desktop and Remote Assistance

Technical and Professional Requirements ::

5+ years of experience in Desktop support
Strong Experience in windows 10 and 11 support.
Able to manage a team of 10-20 members
Mandatory to work 24X7 shifts
Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years' experience using PowerShell to automate task would be an added advantage.

Preferred Skills :Domain->Network->Network Security Firewall & Policies,Technology->Embedded Software->Wireless,Technology->Backup Administration->Backup Technologies,Technology->Database->Oracle Database,Foundational->Service Management->ITIL,Technology->Microsoft Technologies->Windows OS,Technology->Database Administration->MS SQL Server->SQL Server,Technology->EUC->EUC-Others,Technology->Network-Firewall_and_Media->Juniper-Firewall,Technology->Network-Load Balancer->F5->Load balancer,Technology->SAP Basis Administration->SAP Basis Admin,Technology->Infrastructure-Storage-Administration->Server-Storage-Others,Technology->Networking->Routing technologiesEducational Requirements :Bachelor of EngineeringService Line :Cloud & Infrastructure Services

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