Customer Support Executive
Infiniserve IT solution Inc.
- Gurgaon, Haryana
- Permanent
- Full-time
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Provide feedback on the efficiency of the customer service process.
- Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.
- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Prior experience in customer service or support roles is an advantage.
- Both fresher and experienced candidates can apply for this customer service role.
- Experience in telecom, BPO, and Telesales industries is a plus.
- Fluency in English and Hindi