Blockchain Program Manager
- Bangalore, Karnataka
- Permanent
- Full-time
- Deliver large, complex Programs/Projects that require multidisciplinary technical coordination, cross-functional partnership and engineering interfaces involving design, development, production support & execution.
- Proficient in analyzing, developing, and proposing various cost models including T&M, FP, Unit of Work (UoW) to optimize the costs based on project requirement and customer needs.
- Extensive experience leading geographically distributed teams supporting shared Infrastructure hosting, planning, maintenance, and migrations leveraging Global Delivery Model
- Ensuring inter-connected teams are efficiently and effectively working towards program goals.
- Stakeholder communications, negotiations, and problem-solving
- Coordination with internal and other vendors' teams involved in the program.
- Review, research, and manage a queue of client inquires and co-ordinate with development, product, application support and operational teams to ensure seamless execution of service.
- Interface with infrastructure, release management, change management, QA, DBA and application teams, to expedite resolution of dependencies.
- Escalation Management: Assemble Incident response team to fast-track service restoration efforts for Business Critical/High Priority events. Invoke Problem Management procedures to lead root cause analysis investigations.
- Collaborate with clients for requirement workshops and prepare status reports for respective projects.
- Build high performing teams, mentor lesser scoped managers & team members, set short & long-term goals, track performance, build a culture of learnability, conduct appraisals to drive Organizational goals & objectives.
- Well versed with Agile (CSM, SAFe, SRE) & Waterfall Methodologies, Service Delivery & Operations, Quality, Risk & Audit Management processes
- Present Weekly/Monthly/Quarterly status reports to key stakeholders, executives, and customer leadership. Identify improvement areas and build trust by focusing on continuous improvement initiatives.