Customer Support & Sales Specialist (US Shift)

Delhi
Rs. 6,00,000-8,00,000 per year
Permanent
Full-time

30 days ago

Job descriptionJOB DESCRIPTION - Customer Support & Sales Specialist (US Shift)Position: Customer Support & Sales Specialist (Voice Process - US Shift)Company: Renaissance JewelLocation: RemoteShift: Evening / GraveyardWorking Days: Weekdays & Weekends (Max 5 days/week)Working Hours: 9 hours/dayOpen Positions: 4Female Candidates Preferred✨About Renaissance JewelRenaissance Jewel is redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom designs, we craft meaningful pieces that reflect individual stories.As we expand globally, we are building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have strong calling experience, exceptional communication, and a passion for customer service - we want you on our team.💼Your Role: Customer Support & Sales SpecialistDo you enjoy meaningful customer conversations? Can you problem-solve, assist buyers, and convert leads into sales opportunities?This role requires confidence, empathy, and the ability to manage customer relationships with finesse.🛠️ Key Responsibilities * Handle inbound & outbound voice calls and live chats professionally.

Assist US customers with product inquiries, orders, returns, and after-sales support.
Identify upselling and cross-selling opportunities during conversations.
Meet all key KPIs: SLA, AHT, CSAT.
Maintain accurate logs of all interactions using CRM & ticketing tools.

🌟What We're Looking For * 2-3 years of calling experience handling US B2C customers (mandatory).

6-10 years total experience in call center/BPO (voice & live chat).
Strong verbal & written communication in English.
Experience in product-based calling processes.
Familiarity with CRM, chat, and ticketing systems.
Comfortable working night shifts.
Jewellery / E-commerce / Luxury retail background highly preferred.
Graduate degree preferred.
Please do not apply if you do not have US call experience.

🖥️Remote Work Requirements * Candidate must arrange their own:

✓ Laptop
✓ Stable high-speed Wi-Fi
Must be comfortable using Hubstaff (attendance & productivity monitoring system).
Hubstaff Summary:
Tracks active work time & activity levels
Takes periodic screenshots
Stops tracking if inactive for 5+ minutes
Hubstaff logs = official attendance & payroll data
Candidate must ensure Hubstaff is active during working hours
Salary will be credited between the 15th-20th of every month.

💰Perks & Benefits * Fully remote role

Attractive salary package
Incentives based on performance
Opportunity to work with a premium global diamond jewelry brand

Interested Candidates apply through mail & whatsapp9993104707jyoti.dhurve@white-force.inJob requirements

Experience: 6 to 10 Year.
Education : Any Graduate
Specilization : Any Graduate...
Skills :

Industry Type : Gems / Jewelry
Status : Not Disclose.

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