Customer Support Specialist
Wizikey
- Gurgaon, Haryana
- Permanent
- Full-time
This is an excellent entry-level opportunity for someone looking to start their career in a fast-growing SaaS environment. As a Customer Support Specialist, you will be the first point of contact for our users and play a key role in delivering a smooth and positive customer experience.You will be trained on the Wizikey platform and will assist customers in resolving their queries, navigating the platform, and understanding reports. The role focuses more on communication, responsiveness, and problem-solving rather than heavy data analysis.Key Responsibilities
● Respond to customer queries via email, chat, and calls in a timely manner
● Assist users in navigating the platform and understanding basic features
● Resolve customer issues or escalate them to the relevant team when required
● Ensure a positive and helpful experience for all users
● Maintain records of customer interactions and follow-ups
● Learn and stay updated with product features and updates
● Identify common queries and share feedback with the teamQualificationsQualifications & Skills
● 0–6 months of experience (Freshers welcome)
● Strong verbal and written communication skills
● Good problem-solving ability and willingness to learn
● Basic understanding of MS Excel / Google Sheets is a plus
● Customer-first attitude with a positive approach
● Ability to work in a fast-paced environmentWhat We’re Looking For
● Eagerness to learn and grow
● Strong ownership and accountability
● Good listening skills and attention to detail
● Team player with a proactive mindsetWhy Join Wizikey?
● Structured training and mentorship from experienced team members
● Opportunity to build a career in Customer Success / SaaS
● Exposure to global clients and real-world business use cases
● Fast-paced, learning-driven startup cultureAdditional Information"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"