We are looking for a highly motivated and experienced Manager to lead our team of Windows Support Engineers. The role involves overseeing the administration, maintenance, and support of Windows-based systems, ensuring operational excellence, and aligning team efforts with organizational goals. The ideal candidate will have strong leadership skills, technical expertise, and a proactive approach to problem-solving and team development.Key ResponsibilitiesTeam Leadership:Supervise, mentor, and develop a team of Windows Support Engineers.Delegate tasks and projects effectively, ensuring team productivity and performance.Conduct regular team meetings, performance reviews, and individual check-ins.Operations Management:Oversee the maintenance and support of Windows servers, desktops, and related infrastructure.Ensure efficient incident and problem management processes, minimizing downtime.Monitor system performance metrics and ensure compliance with SLAs.Manage escalation processes and ensure timely resolution of critical issues.Strategic Planning:Develop and implement strategies to improve system reliability, performance, and security.Identify opportunities for automation and process optimization.Contribute to infrastructure planning, upgrades, and migrations.Collaborate with IT leadership to align team goals with organizational objectives.Technical Oversight:Provide guidance on complex technical issues and escalations.Ensure best practices are followed in the configuration, patching, and security of Windows systems.Oversee Active Directory, Group Policy, and domain management.Stay updated on industry trends and emerging technologies to recommend enhancements.Documentation and Reporting:Ensure accurate and up-to-date documentation of systems, processes, and policies.Generate reports on team performance, incident trends, and system health for senior management.Track and report on key performance indicators (KPIs) for system and team effectiveness.Required Skills and QualificationsTechnical Skills:Extensive experience with Windows Server (2016/2019/2022), Windows 10/11, and Active Directory.Proficiency in Group Policy management, DNS, DHCP, and PowerShell scripting.Knowledge of virtualization platforms like Hyper-V, Azure or VMware.Familiarity with cloud platforms (e.g., Microsoft Azure, AWS) and hybrid environments.Strong understanding of IT security protocols and compliance standards.Management Skills:Proven experience managing IT teams, particularly in Windows support.Strong organizational, decision-making, and conflict-resolution skills.Ability to prioritize and manage multiple projects simultaneously.Exceptional communication and interpersonal abilities.Education and CertificationsBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Relevant certifications, such as:Microsoft Certified: Windows Server Hybrid Administrator AssociateMicrosoft Certified: Azure Administrator AssociateCompTIA Project+ or ITIL FoundationCertified Information Systems Manager (CISM) or similar (preferred).Soft SkillsLeadership and team-building capabilities.Analytical and problem-solving mindset.Ability to work under pressure and handle escalations.Focus on continuous improvement and professional development.
