HR Operations - Vice President Level 2
Apex Group
- Hyderabad, Telangana
- Permanent
- Full-time
- Develop and maintain staffing models, forecast future demand-supply requirements, and plan for seasonal variations and client demand.
- Monitor real-time performance metrics and make necessary adjustments to demand-supply position, breaks, and schedules to meet SLAs and maintain service quality.
- Analyse historical data to refine work accuracy and improve resource allocation.
- Assess the vertical ability to handle new projects or clients and make recommendations for demand-supply requirements.
- Establish, track, and report on key performance indicators (KPIs) related to workforce management, such as adherence, service level, occupancy, and utilization.
- Utilize workforce management software and tools to optimize scheduling and reporting processes.
- Ensure compliance with labour laws, company policies, and client-specific requirements in scheduling and workforce management.
- Collaborate with HR and training departments to provide ongoing training and development to agents and supervisors in workforce management best practices.
- Maintain open communication channels with operations managers, team leaders, and client representatives to align workforce management strategies with business objectives.
- 5 â 6 years of experience in work force and capacity planning preferable in a Global HR Shared Services organisation.
- Self-starter and able to navigate with senior stakeholders at Global HR teamsâ level.
- University degree in Statistics or Business Analytics.
- Excellent command of written and spoken English.
- Attention to detail to ensure tasks are conducted at the highest standards.
- Highly organised with a can-do attitude.
- Ability to prioritise workload in a fast paced and deadline-oriented environment.
- Proficient with MS Office Suite.
- A genuinely unique opportunity to be part of an expanding large global business.
- Be part of a friendly and hardworking team which takes pride in delivering great results and often get together for social events.
- Training and development opportunities.