Assistant Vice President - Operations (F&A - Order to Cash)
Genpact
- Hyderabad, Telangana
- Permanent
- Full-time
- Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve/ exceed retention targets.
- Handle the delivery of outsourced services F&A (OTC – sub process) to ensure customer centricity, customer happiness and increased revenue through client up-sell.
- Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings.
- Sound domain knowledge in all OTC aspects such as billing, collections, cash applications and dispute management with the ability to draw linkages across all sub processes.
- Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
- Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team, HR, recruitment etc.
- Pro-active, ability to trouble shoot, work through organizational change scenarios.
- Implement appropriate mechanisms to identify, understand and intensify performance gaps and/ or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
- Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization.
- Excellent communication skills – verbal and written.
- A hands-on leader, unafraid to learn from the ground up and delve into the core of processes to drive effective results, while carrying the team
- Willing to work in US shifts and work 100% of the time from office.
- Prior domain experience in the services industry in leading large teams in OTC domains specific to the print/ media industry across advertising (newspaper, print, online), Commercial print, Single copy, subscriber and circulation platforms.
- Working knowhow, knowledge and awareness of all ERP applications in this industry such as – Adpoint, Shoom, ECS, Adbase, SCAP, Infor, Lawson, Genesys, Salesforce and/ or others.
- Intellectual agility and analytical outlook
- Prior Order to Cash Operations experience in the Industry with driving transformations/ projects experience/ engagement in robotic implementation experience will be preferred.
- Own client service delivery and engagement for the OTC process or sub process aligned to
- Lead the way in implementing new technologies in operations and display a strong executive presence.
- Embrace the opportunity to lead and inspire, contributing to the continued growth and success by building collaborative teams that align and work to achieve Genpact and Client goals.