Transition Coordinator

• As an integral member of the Transitions team, Transition Coordinator would be responsible for participating in the transition processes and supporting the Transition manager leading the implementation of the projects.
• The primary objective is to make sure various internal facing and client facing activities are tracked, reported, and followed up, ensuring that key elements during the process are addressed and resolved.
• This role reports to the leadership within the Transitions team.

• The candidate should be able play the role of a facilitator of the transition processes and should be able to manage the required logistics to ensure a smooth and successful process transition.

• Responsible for following up with various internal teams like HR for hiring, Operations for onboarding and pre process trainings, Technology for systems requirements and statuses, Admin for logistics, and Quality teams for their responsibility status across all projects in transition and escalate issues to managers to resolve.
• They should be able to create standard presentations like kick of deck, weekly reports etc.
• They should be able to operate and handle various frameworks, tools and technologies that are used in the transitions process.
• Understand the policies and procedures and to use them as a guideline in daily tasks.
• Help transitions managers track all ongoing transitions as needed to support sub-processes and requests.
• Support teams in gathering relative facts and data.
• Undertake key activities and tasks utilizing tools needed to successfully execute the transition and expedite process.
• Should be able to document information and create polished PPT- advanced; Excel- intermediate.
• Create, maintain, and act as a custodian for all the artifacts that are a part of each process transition.

• A minimum of 2 years of experience within the mortgage domain is required, preferably as a front-line leader or above. Must have a solid high-level understanding of the mortgage lifecycle.
• Bachelor’s degree in technology, management, commerce, or related disciplines. Master’s degree preferred.
• A minimum of 2 years of work experience in handling process transitions is required, preferably in a business process outsourcing setup.
• Good verbal and written communication skills. Comfortable communicating with all levels, from front-line leaders to senior leadership, both internally and with Moder’s end-clients.
• Ability to manage multiple priorities, assess and adjust to changing priorities.

Varite