Travel sales executive [Fresher]

• Proficiency in travel booking systems to efficiently manage ticketing, reservations, and cancellations (Mandatory skill).
• Strong customer service skills to address client needs, resolve complaints, and ensure customer satisfaction (Mandatory skill).
• Problem-solving skills to troubleshoot issues and provide effective solutions under pressure (Mandatory skill).
• Familiarity with CRM software for managing customer relationships and sales data effectively.
• Experience with Google Workspace for organizing, storing, and collaborating on documents & communications.
• Understanding of social media marketing strategies to enhance company presence and engage with audiences.
• Basic SEO knowledge to optimize content in line with search engine requirements and boost visibility.
• Competence with Salesforce for tracking sales opportunities, managing leads, and generating insightful reports.

• Engage with customers to understand their travel preferences and provide tailored recommendations.
• Manage travel bookings, modifications, and cancellations while ensuring customer satisfaction.
• Collaborate with vendors and service providers to ensure seamless travel experiences for clients.
• Utilize CRM systems to document customer interactions and update travel itineraries.
• Assist in preparing travel itineraries, confirmations, and other necessary travel-related documents.
• Maintain up-to-date knowledge of travel products, services, and industry trends to inform clients accurately.
• Handle customer inquiries and resolve any booking issues promptly and efficiently.
• Participate in team meetings and contribute to sales strategies that drive business growth.

Expertia AI Technologies