Application Support Engineer

Apex Group

Pune, Maharashtra
Permanent
Full-time

13 days ago

The Level 2 Application Support Engineer will be responsible for providing technical support for the Digital Banking Product. They will also assist in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives.The ideal candidate must have a firm grasp of core technical areas, including PHP, Visual Development tools, Java Script databases and SQL.

Pro-Actively review and refine the current processes to enhance resilience.
Oversee and assist in the resolution of production incidents.
Support the existing PHP code.
Support the existing Orchestrator code.
Working with the development team on small enhancements to the existing code.
Work as part of a project team on larger projects, developing new integrations.
Apply working procedures, methodologies and tools according to ITIL best practices and internal procedures.
Comply with Information security best practices and guidelines.
Participate in the elaboration and maintenance of the knowledge base of product.

Skills Required

Domain specific knowledge, encompassing one of: Banking, Payments and Client Onboarding
3+ years at a similar level to that being advertised.
Experience with Cloud-based platforms
Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution.

Apex Group

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