Senior Area Sales Manager - Hubli
PhonePe
- Hubli-Dharwad, Karnataka
- Permanent
- Full-time
urban and rural markets across the country. The Sr.ASM is responsible for building and maintaining a
strong relationship with the Merchants, DSAs and sales executives. The role also requires developing a
keen and sharp understanding of local merchant/customer's needs and hence, driving PhonePe
transactions based on both brand positioning and local requirements. The incumbent will be responsible to
set up and drive the team to achieve the acquisition & quality targets.Reporting Matrix: The role will report to the Zonal Head and will have 8-10 Territory Sales Managers as
direct reports and 70-80 business development executives as indirect reports.ResponsibilitiesBusiness Growth:
● Grow distribution and market share in the assigned area of operations
● Identify, interact and develop DSAs to align and drive business in the market
● Synthesise inputs on local competition from TSM and verify for authenticity across geography. If a
local initiative is identified then formulate and launch counter-strategy
● Analyse data and identify improvement areas, corroborate through market visits to identify sweet spots
for performance
● Benchmark and compare performance with territory to broad base good practices
● Plan market size, span & geographies for TSM / TL / BDE / FL's
● Should be able to device the best methods for communication of plans/targets to the team so that
there is minimum expectation vs delivery gap
● ability to understand formats/data so as to gather right information,viz, in cases when we want them
to do surveys and develop insightsStakeholder Management:
● Handle merchant escalations in market & partner with various internal stakeholders to resolve them
● Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate
levels of market collaterals, headcount, onboarding experience, etc.
● Implement processes and metrics for tracking progress and setup review mechanisms with all the
stakeholders
● Ensure payouts to and from DSA are done as per process and timelines including accurate
calculations and disbursement.
People Management:
● Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team
● Onboard the new team members and help them assimilate PhonePe ways of working● Participate in performance appraisal process sharing insights about the team
and sharing relevant feedback with team members for their growth &
development
● Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs
● Understand the reasons of exit and take corrective action to reduce attrition
● Drive team level R&R and engagement practicesQuality Management:
● Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action.
● Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM
● Monitor performance on compliance parameters to ensure zero deviationPhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy