Assistant Manager – P&C Claims
Genpact
- Gurgaon, Haryana
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Management Trainee/Assistant Manager – P&C Claims
Responsibilities:
- Process and people leader with direct independent client relation and client handling
- Leadership experience of managing a team size of 15-25+, ability to work in an environment of multiple priorities and conflicting deadlines
- Manage FTE’s, SME levels based on budget requirements & directions provided by Leadership team
- Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management
- Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
- Good knowledge of P&C Insurance Claims, with team leading and client handling experience
- Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
- Leading weekly/monthly/quarterly discussions on operations with international client stakeholders
- Ability to function effectively in a team environment exercising good judgment
- Provide quality control for all types of policies and endorsements generated by the business unit.
- Ensure that turnaround time and quality of documents meets Company service standards
- Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
- Understanding of risks faced by the function and the controls in place to manage and mitigate
- Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
- Approving hiring and redeployment requests within his/her group
- Queue Management – Effectively managing and monitoring queue
- Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
- Should have wing to wing knowledge of the FNOL, SNOL, Payments closings and other claims related activities
- Support Knowledge transfer at the time of process transition from the business site
- Innovate ideas to error proof the process & reduce manual interventions
- Conduct and participate in knowledge transfer sessions for new joiners in the team
- Any Graduate / Post Graduate
- Relevant team leading experience in Claims P&C Insurance industry
- Communication skills for client handling– Good Written and spoken Communication Skills
- MIS skillset - Good knowledge of MS Office specifically MS Excel & Word
- Preferred Certification: AINS, IIA, CIP, CPCU
- Preferred Candidate with Green Belt certification
- Preferred Candidate with onsite transition experience.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.