Role Overview- We are looking for a highly driven and hands-on Centre Manager - Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders. The- Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor.- The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.Key Responsibilities :Team & Floor Management :- Manage and lead a team of 40 telecallers, including team leaders.- Conduct daily huddles, set targets, and ensure achievement of sales goals.- Monitor call quality, sales scripts, and customer interactions.- Maintain high levels of motivation, discipline, and energy on the floor.Sales Execution & Target Achievement :- Drive telesales performance to achieve monthly and quarterly sales targets.- Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.- Ensure adherence to sales processes and compliance standards.Performance Monitoring & Reporting :- Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.- Prepare and share performance reports with the Senior Manager.- Identify low performers and provide targeted coaching and improvement plans.Training & Development :- Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.- Provide continuous feedback and one-on-one coaching.On-Ground Involvement- Actively participate in floor activities by monitoring live calls and assisting team members.- Be a role model by demonstrating strong selling skills and closing deals when required.Customer-Centric Approach :- Ensure telecallers follow a consultative sales approach, building trust with customers.- Address escalations promptly and ensure positive customer experiences.Key Requirements :- Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.- Proven ability to manage teams of 30-50 telecallers in a telesales environment.- Strong people management, coaching, and motivational skills.- Hands-on and willing to work directly on the floor with the team.- Good analytical skills; ability to track performance metrics and improve efficiency.- Proficiency in CRM tools and telesales processes.- Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)- Strong communication skills in English and regional languages.Performance Metrics (KRA/KPI) :- Achievement of monthly sales targets for the centre.- Lead-to-conversion ratio.- Average revenue per telecaller.- Call quality and compliance scores.- Telecaller productivity and attrition rate.- Training effectiveness and performance improvements. (ref:updazz.com)