The QC Manager is responsible for Quality Compliance within SL- Operate. This will be an ambitious role, covering 6000 handled service colleagues working in multiple geographical locations delivering to 50+ customers. We believe in trust - we trust each other to do the right things! We believe in sharing our insights and helping one another to build an even better user plane! What you will do Planning and participation in external audits for SL-Operate. Planning execution of internal assessments in SL-Operate. Development of improvement plans and follow-up from audits assessments. Setting up EGMS core (Setting up Quality Management system for the assigned unit). Validating relevance of EGMS (QMS) local processes and instructions. Implementation of changes of steering documents and processes. Defining Quality strategy and plan for SL- Operate. Driving implementation of Quality plan within SLOperate to ensure the highest quality is maintained within our deliveries. Putting in place Quality measurements and continuous improvement methodology. On a day-to-day basis, you will work on tasks such as: Compliance Management Maintain an up-to-date EGMS framework for SL Operate to ensure efficiency and scale in Ericsson operations and fulfilment of external requirements Facilitate integration of committed external requirements in SL-Operate EGMS Facilitate the integration of Ericsson corporate requirements in SL/organization Act as an authority in SL-Operate for EGMS and compliance matters. Support SL Operate-organization with operational information management Ensure that management reviews, audits and assessments are driven and value adding Responsible for OMM planning, implementation, assessment, and follow-up across SL-Operate Ensure MS Process Assessments against EGMS for all operational contracts in SL Operate 2) Quality Management Creating Quality improvement proposals and Defining implementation plans for Quality for SL-Operate and Communication of Quality-plan across SL Operate organization. Successful achievement of Quality KPIs and Ensure SL Operate has a culture of continuous improvement Apply relevant Quality improvement tools and methodologies as appropriate You will bring Telecom experience from vendor and/or service provider and ISO 9001, 14001, 45001, 27001, 22301 implementation/ Audit experience. B-Tech/MBA/Diploma Engineering or equivalent degree and ISO certification for Lead Auditor and Lead Implementer. CISA/CISM/CISSP certificate is plus and Six Sigma / Lean training and implementation experience. Existing MS Process knowledge and deployment Quality experience 5+ years). Resource management (including budget management) and External Corporate requirements integration. Experience in Management Reviews and Assessments. Experience in Quality Improvement Management Processes Techniques and OMM implementation Assessment. Experience in Maturity Drive, Audits Assessment. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Primary country and city: India (IN) || India : Uttar Pradesh : Noida Job details: Process Manager (SD) Job Stage: Job Stage 6 Primary Recruiter: Kajal Sharma
