Senior Manager Quality Assurance - ANZ / UKE

Adventus.io

Noida, Uttar Pradesh
Permanent
Full-time

13 days ago

Your FamilyAdventus.io is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector. Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the world.Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 350 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.Your CommunityThe Central Operations Team is part of core operations and is supporting Recruiter Engagement and Growth division which is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions.Your PositionYou will be working with all Adventus Regional Admissions Teams on the admissions quality metrics, team orgs, defining & implementing admissions policies and processes, while keeping a tab on Market Dynamics to see if any realignment is required in our internal policies and procedures etcYour ImpactYour aim is to create a workplace that is efficient and delivers exceptional customer experience so that we become the trusted Partner of choice for our customers worldwide.Your Backstory

Bachelor degree in any field
Minimum 6 years of experience in international student recruitment, with a strong knowledge of admission processes, regulations, and compliance requirements in ANZ, UKE, US and Canada markets.
Strong analytical and problem-solving skills.
Excellent attention to detail and accuracy.
Ability to work in a fast-paced and dynamic environment.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and CRM software
Ability to understand , interpret and communicate with data
Understanding of SaaS platform is desirable

Your Contribution

"Deep Dive" projects conducted by the Quality Assurance (QA) team across regions to assess and enhance the admission processes. The primary aim is to identify strengths, weaknesses, and areas for improvement within the region, resulting in the implementation of best-fit practices and standard operating procedures.
Monitoring admissions quality metrics on rejections, conversions etc. Calling out any highlights.
Maintain quality assurance frameworks to ensure that the recruitment process is efficient, effective, and compliant with applicable laws and regulations.
Review support policies and procedures
Help to implement effective cross-functional processes
Provide timely assessment reports with suitable prioritized recommendations to support the admissions operation to increase compliance and to mitigate any identified risks
Work closely with REG teams to build awareness of compliance to Adventus.io corporate and awarding body standards
Support the Head Quality Assurance & Product Operations in compiling data for analyses and prioritization of risks
Support the regional admissions, sales and Partnership Success in conducting investigations related to the University Escalations.

Your EnvironmentYou will be working in a highly collaborative environment at Adventus.io. This position is office based. You will be provided with the necessary tools and equipment to carry out the role.At Adventus.io, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.

Adventus.io

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