ITS_Associate
- Bangalore, Karnataka
- Permanent
- Full-time
TasksManage and resolve incidents, including complex hardware, software, and network issues.Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.User access administrationProviding access to users as per the process definedMaintenance of Active Directory security groups for managing access permission on file sharesManaging MS-Exchange email distribution listsProviding/Removing access to engineering toolsTicket handling through SMT (Remedy) or any ticketing tool & documentationSystem Administration:Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.Perform advanced tasks such as system imaging, software deployment, and virtual machine management.Oversee backup and recovery procedures to ensure data integrity and availability.Implement and manage security measures, including antivirus, patch management, and encryption.Documentation and Reporting:Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.Collaborate with Level 1 support and other IT teams to improve overall service delivery.QualificationsEducational qualification:Bachelor's degree in Computer Science, Information Technology, or a related field.?Experience :5 years of experience in Identity and Access Management or related roles.?Preferred -Relevant certifications such as MCP, ITIL conceptsMandatory/requires Skills :ITIL Framework: In-depth understanding and application of ITIL principles and practices.?Incident Management: Proven experience in managing and resolving incidents promptly.?Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?Soft Skills:Communication: Strong verbal and written communication skills,Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.Preferred Skills :Experience in a large-scale IT environment supporting diverse technologies and user groups.?Familiarity with IAM, ticketing tools and technologies.?