Customer Service Representative

• Handle inbound and outbound calls professionally.
• Provide accurate information about products/services to customers.
• Resolve customer queries, complaints, and issues efficiently.
• Maintain customer records and update CRM software.
• Follow up with customers for feedback and support.
• Ensure excellent customer service and maintain satisfaction levels.
• Achieve call targets and maintain call quality.

• Excellent communication and listening skills.
• Patience, empathy, and problem-solving abilities.
• Strong persuasion and negotiation skills (if applicable).
• Basic computer and CRM knowledge.
• Time management and multitasking abilities.

• Minimum graduation
• Experience in customer service/telecalling is a plus.
• Proficiency in English, Hindi.

Expertia AI Technologies