Customer Service Representative

Noida, Uttar Pradesh
Rs. 6,00,000 per year
Permanent
Full-time

2 months ago

Role: Customer Support Executive US Banking Voice ProcessIndustry: BPO / International BankingType: Full-timeMode: Work from officeEligibility:Education: Undergraduate / Graduate both can applyExperience: Minimum 6 months of international voice process experience is mandatoryKey Responsibilities:

Handle inbound customer queries related to US banking products and services
Maintain high levels of customer satisfaction through professional and prompt support
Resolve issues related to transactions, statements, cards, accounts, etc.
Meet process performance metrics and quality standards

Work Schedule:

Rotational Night Shifts (US Shift Hours)
5 Days Working
Rotational Week Offs

Skills Required:

Excellent English communication skills both verbal and written
Strong interpersonal and problem-solving skills
Ability to work in a fast-paced, high-pressure environment
Flexible with night shifts and rotational offs

Expertia AI Technologies

Apply Now