Area Service Manager

Kolkata, West Bengal
Permanent
Full-time

26 days ago

Area Service Manager ( SPECTRO BU ) - Eastern RegionLocation: KolkataDepartment: ServicesReports To: Regional Service ManagerJob Purpose:To lead and manage the technical service operations in the Eastern region of India, ensuring high-quality post-sales support, customer satisfaction, and revenue growth through service-related activities.Key Responsibilities:

Customer Support & Field Service

Provide first and second-level technical support for SPECTRO products like ICP, XRF, ARC/SPARK Metal Analyzers etc.
Handle on-site service activities including installation, preventive maintenance, repairs, upgrades, and training.
Ensure timely resolution of customer issues and escalate complex problems to factory technical teams when needed.
Team & Resource Management

Supervise and support service engineers in the region.
Ensure the team is equipped with necessary tools, documentation, and training.
Maintain inventory of service tools and demo units.
Service Sales & Revenue

Identify and drive service sales opportunities such as annual maintenance contracts, Spare parts and consumables sales, calibrations, and upgrades.
Collaborate with regional sales teams to support technical aspects of sales closures.
Track service KPIs and ensure performance meets targets.
Documentation & Reporting

Maintain accurate service records in SFDC and customer interaction reports.
Prepare monthly service performance reports for regional review.

Qualifications & Skills:

Bachelor's degree in Engineering (Electrical/Electronics/Instrumentation preferred).
12+ years of experience in technical service, preferably in Analytical Instrumentation systems.
Strong troubleshooting skills using test equipment / Diagnostic SW etc.
Excellent communication and customer handling skills.
Proficiency in Microsoft Office and CRM tools like Sales Force.
Ability to travel extensively within the region.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

AMETEK

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