Manager

• Production support, monitoring & troubleshooting

• Incident, problem, change & release management

• Capacity management & environment handling (Prod/DR/NDR)

• Coordination with internal teams for issue resolution

• Support Linux & Java-based 3-tier applications

• Application monitoring & system stability

• Deployment, migration & code release support

• Adherence to ITIL processes

• Team management, task allocation & tracking

• Risk identification & mitigation planning

• Stakeholder coordination & conflict resolution

• Continuous improvement of processes

• Bachelor’s degree in Computer Science / IT or related field

• Experience in L1/L2/L3 production support

• Knowledge of Linux/Unix, Java, SQL/PLSQL, scripting

• Understanding of 3-tier architecture

• ITIL process knowledge

• Experience with monitoring & automation tools (ITRS, ServiceNow, Control-M)

• Knowledge of SDLC, deployments & migrations

• BFSI / Capital Markets exposure

• Strong analytical & problem-solving skills

Master Mind Consultancy