Assistant Manager - Warehouse Operations
- Bangalore, Karnataka
- Permanent
- Full-time
Location: Narsapura, (Kolar) - Karnataka
Industry: Logistics & Supply Chain (3PL Warehouse Operations)
Employment Type: Full-TimeRole Summary:We are seeking an experienced and performance-driven Assistant Manager – Warehouse Operations to oversee the day-to-day functioning of a 3PL warehouse. The ideal candidate will be responsible for managing operations, workforce, process compliance, client coordination, P\&L performance, and continuous quality improvement. This is a leadership role requiring a hands-on approach, strong operational control, and team management capabilities to ensure seamless, efficient, and profitable warehouse operations.Key Responsibilities:
1. Warehouse Operations Management:
- Oversee and manage end-to-end warehouse operations including receiving, put-away, inventory management, order processing, picking, packing, and dispatch.
- Ensure all operations adhere to the defined SOPs, client SLAs, safety, and compliance standards.
- Monitor daily workflows to maintain accuracy, productivity, and timeliness in all warehouse activities.
- Coordinate with transportation and customer service teams to ensure timely dispatch and delivery of goods.
- Lead, supervise, and motivate warehouse staff including team leads, supervisors, and associates.
- Develop manpower plans and shift rosters based on operational volume.
- Conduct regular team meetings, performance reviews, and training programs to enhance team efficiency and morale.
- Address grievances and enforce disciplinary actions where required, ensuring a positive and compliant work environment.
- Act as the operational point of contact for the client(s) and internal stakeholders.
- Ensure client KPIs and SLAs are met, and address any escalations or service issues promptly.
- Support onboarding of new clients or expansion of services within the warehouse.
- Provide regular operational reports and performance reviews to clients and senior management.
- Monitor warehouse budgets and control costs related to labor, material handling equipment (MHE), consumables, and other resources.
- Track and analyse operational performance against financial targets (cost per unit, productivity, etc.).
- Identify cost-saving opportunities and implement measures to improve overall profitability.
- Implement and monitor quality control processes to ensure error-free and damage-free operations.
- Conduct regular audits (internal/client/external) and drive corrective and preventive actions (CAPA).
- Ensure adherence to health, safety, and environmental standards (HSE), and promote a culture of safety across the warehouse.
- Support implementation of continuous improvement initiatives (Kaizen, 5S, Lean, etc.).
- Graduate in any discipline (preferably in Supply Chain, Logistics, or Operations). MBA/PGDM in Logistics/Supply Chain Management is an added advantage.
- 5–10 years of relevant experience in warehouse/logistics operations, with at least 2–3 years in a supervisory or assistant managerial role within a 3PL setup.
- Strong knowledge of WMS (Warehouse Management Systems), inventory control, and order fulfilment processes.
- Proficient in MS Office (Excel, PowerPoint, Word) and reporting tools.
- Familiarity with automation and MHE operations.
- Strong leadership and team management skills.
- Excellent planning, organizational, and analytical abilities.
- Effective communication and interpersonal skills.
- Ability to thrive in high-pressure, high-volume environments.
- Proactive problem solver with a continuous improvement mindset.
- Customer-focused approach with an understanding of service excellence