CAPTAIN (HOTEL) - JAGDALPUR

• Supervise and lead a team of staff members, including servers, housekeeping, and other operational staff.
• Provide guidance, training, and support to ensure staff members deliver exceptional service.
• Foster a positive and collaborative work environment.

• Ensure guests receive outstanding service throughout their stay.
• Handle guest inquiries, concerns, and special requests promptly and professionally.
• Monitor guest feedback and take corrective actions as needed.

• Coordinate and oversee daily hotel operations, including front desk, housekeeping, dining, and other relevant areas.
• Collaborate with department heads to maintain high standards of cleanliness, comfort, and service.
• Implement and enforce hotel policies and procedures.

• Create and manage staff schedules, considering peak hours and occupancy levels.
• Ensure adequate staffing levels to meet guest needs while optimizing operational efficiency.

• Conduct training sessions for staff to enhance their skills and knowledge.
• Keep the team informed about the latest industry trends and best practices.

• Conduct regular inspections to ensure rooms, public areas, and facilities meet established quality standards.
• Address and rectify any issues related to cleanliness, maintenance, or service quality.

• Oversee the planning and execution of events within the hotel, including conferences, banquets, and weddings.
• Coordinate with the sales and catering teams to meet guest requirements.

• Assist in budget planning and monitor expenses within assigned areas.
• Identify opportunities to improve cost-effectiveness without compromising service quality.

VINAYAK JOB CONSULTANT