Software Support Engineer

• Experience with both Linux and Windows Server environments. Troubleshooting skills are a must to ensure seamless maintenance and technical support (Mandatory skill).
• Proficiency in SQL for managing databases, ensuring efficient data retrieval and manipulation for various applications.
• Good command of Python programming to automate repetitive tasks and support software applications.
• Working knowledge of Customer Relationship Management (CRM) software to support and manage user queries effectively.
• Experience utilizing Jira for issue tracking and project management, ensuring tasks are prioritized and completed on schedule.
• Familiarity with Application Performance Monitoring (APM) tools for monitoring and improving software performance.
• Strong customer service skills to maintain positive relationships and efficiently address user concerns.
• Excellent analytical skills to diagnose issues, propose solutions, and implement fixes timely and effectively.

• Provide first-line support to users by diagnosing, troubleshooting, and resolving software issues.
• Maintain and monitor application performance, ensuring all systems are running smoothly and efficiently.
• Collaborate with the development team to identify and rectify software bugs and issues.
• Document and track issues and solutions using Jira to ensure transparent communication and follow-up.
• Engage with other stakeholders to ensure software solutions meet business needs and enhance the educational experience.
• Continually update technical skills and knowledge to keep up with technological advancements.
• Participate in software installation projects, updates, and maintenance tasks as necessary.
• Assist in optimizing existing software systems and introducing innovative solutions to improve performance.

Expertia AI Technologies