Regional Program Manager
- Bangalore, Karnataka
- Permanent
- Full-time
- Oversee and be accountable for all regional coordination and communication, both from BCD Travel and for the client's global initiatives
- Drive profitability of the contract and ensure client retention and increased revenue through consultative approach
- Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level to develop and execute business plans
- Manage new business implementations, working closely with multiple stakeholders for client onboarding and be responsible for P&L reporting
- Create, manage and implement business improvement plans, including budget and finance
- Establish and maintain relationships with key customers / decision-makers in the region to ensure business continuity practices
- Perform client business reviews and deliver regular financial reporting to all stakeholders and business vertical leaders
- Prior travel management company or related business account management experience desired
- Experience implementing business plans and managing large markets or regional clients
- Adapt with travel industry technology and processes at a macro level
- Capable of analyzing and inferring complex travel and trend data, areas of improvement, and cost-saving opportunities
- Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
- Understanding of P&L, client finance, and profitability is a prerequisite
- Experience in managing cross-functional teams and an excellent solution-oriented mindset
- Proficient in PowerPoint presentations and using advanced Excel functions
- Willing and able to travel up to 25% for client and stakeholder meetings
- Highly proficient in spoken and written English
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.Your life at BCDWorking at BCD means connecting, collaborating and celebrating. You'll be part of a dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.You'll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated