Manager, Product Management - Technical Writer
- Pune, Maharashtra
- Permanent
- Full-time
At Mastercard, our Checkout Services (MACS) team is transforming the way the world pays — delivering seamless, secure, and simplified digital checkout solutions across platforms. Our vision is to modernize payment experiences by enabling key capabilities like:
- Tokenization of cards to enhance security
- Biometric authentication using payment passkeys
- Streamlined guest checkout with Click to Pay auto-enablement
- Develop high-quality technical content — including integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources for various customer and user personas.
- Own end-to-end content lifecycle — from creation and updates to governance — ensuring all materials are accurate, discoverable, and aligned with evolving product functionality.
- Lead onboarding content strategy — build a refreshed library of clear and actionable onboarding and enablement materials to empower customers globally.
- Become a trusted subject-matter expert — develop deep familiarity with MACS products and services, and serve as a reliable resource for both internal and external stakeholders.
- Support cross-functional documentation needs — collaborate with Product, Engineering, Marketing, Sales Engineering, Implementation, and Support to identify content gaps and deliver meaningful materials.
- Shape documentation processes — establish scalable workflows, version control practices, and governance standards for consistency and speed.
- Support product innovation — work alongside Product and Engineering teams to document new product features and services for both technical and non-technical audiences.
- Drive continuous improvement — proactively audit, update, and improve content based on user feedback, data insights, and changing customer needs.
- Champion documentation as strategy — help shape the long-term vision for content as a growth enabler, from tooling decisions to how we scale internal and external enablement.
- Stay user-obsessed — immerse yourself in the needs of our users through community interaction, user data analysis, and stakeholder collaboration to ensure documentation meets real-world expectations.
- 10+ years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products.
- Proven ability to synthesize highly technical or abstract information into clear, usable documentation for technical and non-technical audiences.
- Demonstrated experience developing product documentation and onboarding materials tailored to diverse personas — developers, solution architects, partners, and business users.
- Strong technical foundation, ideally with a background in computer science, engineering, or a related technical field.
- Familiarity with REST APIs, authentication protocols (OAuth2, public/private key), and API-driven ecosystems.
- Comfort working in fast-paced, results-driven environments with tight timelines and frequent changes.
- Experience collaborating across engineering, product, marketing, and support teams to prioritize documentation efforts and support go-to-market activities.
- Excellent written and verbal communication skills, with exceptional attention to detail and clarity.
- Hands-on experience with Markdown, docs-as-code, version control (Git), and tools such as Swagger/OpenAPI and Postman.
- Passion for creating content that drives self-service adoption, reduces support load, and improves customer experience.
- A growth mindset — eager to iterate, evolve processes, and contribute to team culture and standards.
- Developers and partners are able to self-integrate with minimal friction.
- Product and engineering teams view documentation as a force multiplier.
- Documentation is treated as a strategic asset — consistent, discoverable, and customer-first.