- Engage with clients to understand their travel preferences, budget, and purpose of travel. - Recommend suitable destinations, travel packages, and experiences tailored to individual needs. - Create customized domestic and international travel packages including sightseeing, accommodation, and activities. - Stay up to date on trending destinations, seasonal offers, and partner promotions.- Prepare travel quotes and finalize itineraries based on client approval. - Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours. - Coordinate with DMCs (Destination Management Companies), hotels, and suppliers to confirm arrangements. - Issue air tickets, vouchers, and travel documents efficiently and accurately. - Serve as the single point of contact for clients from inquiry through post-travel feedback. - Provide pre-travel briefings and on-trip assistance. - Proactively engage past clients with new offers, or personalized travel ideas to encourage repeat bookings. - Resolve client issues or complaints with tact and professionalism. - Maintain detailed records of all bookings and client communications. - Work with internal teams to ensure visa documentation and insurance are processed in time. - Coordinate invoicing and payment collection in line with company policies. (ref:updazz.com)