Key responsibilities:1. Resolve customer queries by recommending solutions and guiding product users through features and functionalities.2. Manage a blended process including both voice and chat support.3. Deliver pure customer service with no targets, sales, or upselling.Requirements:1. Work 6 days a week with 1 rotational off and compulsory weekend working.2. Follow any 9-hour shift between 7 AM to 9 PM for day shift or 10 PM to 6 AM for night shift.3. Be comfortable with night shifts for male candidates and no night shifts for female candidates.4. Meet the minimum age requirement of 18 years or older.5. Have 0-7 years of relevant experience.6. Demonstrate excellent English communication skills both written and spoken.7. Maintain good typing speed. (ref:updazz.com)
