Customer Service Representative
- Mohali, Punjab
- Permanent
- Full-time
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Responsible for call disposition or compiling and generating reports as required
- Ability to accept and embrace changes within the current business environment
- 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
- Stable work history
- Professional appearance
- Strong detail orientation and excellent communication/listening skills
- Ability to pass all skill assessments including demonstrated experience with Microsoft applications
- Bilingual (Spanish/English) skills a plus
- Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
- Strong decision making and analytical abilities
- Ability to identify customer needs and clearly articulate products and services
- Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Ability to type a minimum of 30 WPM
- Be a team player