Lead Software Engineer

Gurgaon, Haryana
Permanent
Full-time

3 days ago

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.Job DescriptionAs a Lead Software Engineer – Mobile, you will own the technical direction and execution of our mobile platform while contributing directly to feature development.Key Responsibilities

Lead the architecture, design, and long‑term technical strategy for mobile applications
Design, develop, and deliver high‑quality features using the React Native ecosystem
Ensure scalability, performance, security, and reliability across mobile applications
Translate business and product requirements into robust technical solutions
Own the full development lifecycle including build, test, release, and post‑production monitoring
Implement observability, crash reporting, and performance monitoring to drive data‑informed improvements
Establish and enforce best practices for code quality, testing, modularization, and maintainability
Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences
Identify technical risks, dependencies, and bottlenecks and proactively drive resolution
Mentor and guide mobile engineers, fostering a culture of ownership, accountability, and continuous learning
Participate in hiring, onboarding, and talent development initiatives
Stay current with mobile technology trends and continuously raise engineering standards

Key Skills

Should have strong expertise in React Native development at scale
5+ Years of experience required in JavaScript / TypeScript, React, and GraphQL
Mobile architecture patterns (MVVM, Clean Architecture, modular design)
End‑to‑end mobile application lifecycle management

Mobile Engineering & Performance

Strong understanding of mobile UI/UX principles
Performance profiling, debugging, and optimization
Experience with Chrome DevTools, Flipper, Reactotron, Xcode, and Android Studio
Monitoring and analytics using tools like Firebase Crashlytics or Sentry

Testing & Quality

Unit, integration, and UI testing
Jest, React Native Testing Library, and related frameworks
Strong focus on code quality, documentation, and maintainability

CI/CD & DevOps

Experience with CI/CD pipelines and release automation
Familiarity with DevOps and DevSecOps best practices

APIs & Native Knowledge

RESTful API integration and backend communication
Knowledge of caching, pagination, and rate‑limiting strategies
Working knowledge of iOS and Android ecosystems
Familiarity with Swift/Objective‑C and Kotlin/Java
Experience with app signing, store submission, and release processes

Soft Skills

Strong technical leadership and decision‑making
Excellent communication and cross‑functional collaboration
Ownership mindset with attention to detail
Ability to thrive in a fast‑paced, evolving environment

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:Lead a new category of enterprise software that we call Unified-CXM.Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region, .To learn more about all-things-Sprinklr, visit our candidate resource hub .EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please the Federal Trade Commission's advice to avoid these types of scams.If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Sprinklr

Apply Now