Walkin Band: 6B Standard Experience: 3-5 Years Sector: Communication Position: 2 Location: Bangalore Budget: 7.5 LPA Notice Period: Immediate to 15days Job Type: Contract The candidate should be willing to work from Bangalore in US hours fixed shift throughout the year. Note: Resource has to come to EGL,Banaglore for F2F interview(No Virtual mode) Job Description: Production Support (also called Application Support) is like healthcare for technology. It's responsible for making sure systems and applications run smoothly by identifying problems and deploying smart solutions. Basic knowledge on Service Now or any other Ticketing Tool. Knowledge on ITIL and SDLC At least 2 years hands on experience on Unix Commands At least 2 years of experience on MySQL and usage of SQL developer or Toad tool Good communications skill (Written & Oral) Excellent Customer Service skills Experience in Software Application Production support would be added advantage Provide technical assistance and support 24X7 for incoming queries and issues. Being able to ask questions to determine the nature of problem Work with Cross functional teams, manage escalations, communicate with multiple stake holders simultaneously Perform functional RCA Prioritize tickets based on established guidelines for technical support teams to analyse and resolve. Follow up with customers to ensure issue has been resolved. Quick Learner, analyse issues / queries for automating the monitoring / analysis tasks for all applications in scope using client selected tool Shell scripting is added advantage. Sound interpersonal communication skills, team player and problem-solving skills. Having telecom background is added advantage Experience supporting JAVA based web applications Basic knowledge of java Basic knowledge of web services