Senior Production Support Engineer
Bottomline Technologies
- Bangalore, Karnataka
- Permanent
- Full-time
- Do you enjoy learning and digging to know more?
- Would you want to work directly with customers helping to delight and ensure excellent communication?
- Do you enjoy working cooperatively across teams to gather issue information and drive to resolution?
- Are you comfortable speaking to a crowd?
- Perform production support, troubleshooting and maintenance.
- Remotely and locally debug code using the Bottomline standard tools on BT technology and architecture.
- Work with L3 engineering teams on incidents and defects.
- Work as a resource for operational process & technology in support of the platform and customer base.
- Manage queries in line within a structured case management discipline and achieve the required Service Level Agreements.
- Develop and maintain SQL and script monitors.
- Perform code reviews to assist with the location of root cause.
- You'll provide occasional “after-hours” high-severity issue support.
- Bachelor's degree, preferably Computer Science degree, and 3-5 years prior experience in a Production Support role.
- Minimum 1-years of experience developing Web applications utilizing Oracle database & SQL.
- Demonstrated working knowledge of JavaScript and Java Based Web Applications.
- Previous experience in a customer facing role, including excellent written and oral communications skills.
- Outstanding analytical and triage skills to review application logs to identify root cause.
- Ability to prioritize effectively and handle shifting priorities professionally.
- Participation in the complete life cycle of an enterprise-wide, web-based application.
- Good understanding of Networking principles.
- Databases and SQL query language.
- Unix/Linux bash command skills.
- Advantageous Skills: ELK, Grafana, Rest API calls, Postman, Git, GitLab, Bitbucket, PyCharm, Oracle WebLogic, IBM WebSphere, Tomcat, Apache.