Senior Business System Specialist
- Bangalore, Karnataka
- Permanent
- Full-time
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.Job DescriptionYour CareerThe Business Systems Specialist is a member of the Sales Operations team. The role will be based in our
Bangalore office in India.This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate
resolution of support tickets. Primary sales tools to be supported will include, but not be limited to
Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus
Commissions.Your Impact● Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ
(FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools.
● Manage a fast-paced queue of support requests, driving all issues to resolution with a strong
focus on customer satisfaction and efficient task execution.
● Triage Level 2 tickets to the right stakeholders with required information.
● Assist in scheduled maintenance of the systems via data migrations.
● Maintain the SLA targets.
● Manage access and visibility related issues.
● Assist with documentation of best practices and usage.
● Ability to work with a variety of internal/external customers and vendors (some technical, some
non-technical) in Sales Operations.
● Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and
good relationships.QualificationsYour ExperienceAt least 8+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
● Salesforce Administrator experience is highly preferred.
● Good knowledge of navigating Salesforce landscape and terminology with focus on data security
and territory management.
● Experience with sales processes and experience in a sales environment is a plus.
● Hands-on experience providing system and tools support to users.
● Strong team player with service-oriented attitude and customer focus.
● Excellent time management skills
● Quick learner and able to thrive in a fast-paced environment
● Aggressive problem solver
● Excellent written and verbal communication skills
● Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plusAdditional InformationThe TeamOur Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation and innovation across Sales Operations tools and processes.You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world.Our CommitmentWe're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.